Privacy Policy

Who we are

EvidenceDesk is a legal practice management software company located at 2406 W Arbutus Dr, Citrus Springs, FL 34434, United States. You can contact us about privacy at hello@evidencedesk.io.

Information we collect

• Information you give us: name, work email, phone, firm name, firm size and message when you request a demo, contact us or create an account.
• Account and billing information: user details for your firm's accounts and billing contact information. Payment card details, when collected, are processed by our payment provider.
• Customer Data: content your firm uploads to or creates in the service, such as matters, documents, evidence, time entries and client information. We process Customer Data on behalf of your firm as described in our Data Processing summary.
• Usage and device information: log data such as IP address, browser type, pages viewed and timestamps, collected when you use our website or service.
• Cookies: see our Cookie Policy.

The free tools on our website run in your browser; the values you type into them are not sent to us.

How we use information

• To provide, maintain, secure and improve the service.
• To respond to inquiries, schedule demos and provide support.
• To send service-related notices, and marketing messages where permitted (you can opt out at any time).
• To bill customers and keep business records.
• To detect, prevent and respond to fraud, abuse and security incidents.
• To comply with legal obligations and enforce our terms.

We do not sell personal information, and we do not use Customer Data to advertise to anyone.

How we share information

• Service providers that host infrastructure, process payments, send email or provide support tools, under contracts that limit their use of the information.
• Your firm: if you use the service through a firm account, your firm's administrators can access your account information and activity.
• Legal reasons: when required by law, subpoena or court order, or to protect rights, property or safety. Where lawful, we will try to notify the affected customer before disclosing Customer Data.
• Business transfers: in connection with a merger, acquisition or sale of assets, subject to this policy.

Data retention

We keep personal information for as long as needed for the purposes above. Customer Data is retained for the term of the customer's subscription and then deleted or returned according to our agreement with the customer, unless the law requires otherwise.

Security

We use administrative, technical and physical safeguards designed to protect information, including access controls, encryption in transit and logging. No method of transmission or storage is completely secure. See our Security page.

Your choices and rights

You can request access to, correction of or deletion of your personal information, and opt out of marketing emails, by contacting hello@evidencedesk.io. Depending on where you live, you may have additional rights under applicable law, such as the right to know what we collect and to appeal a decision about your request. If your information is part of Customer Data controlled by a law firm, we will refer your request to that firm.

Children

The service is intended for businesses and is not directed to children under 13. We do not knowingly collect their information.

International users

We are based in the United States, and information is processed in the United States.

Changes to this policy

We may update this policy. We will post the new version on this page with a new effective date and, for material changes, notify customers.

Contact

EvidenceDesk, 2406 W Arbutus Dr, Citrus Springs, FL 34434, United States · hello@evidencedesk.io · +1 (907) 474-0001